Refund Policy

At US Auto Records, customer satisfaction is our priority. Please read our refund policy carefully before making a purchase.

No Refunds Once Reports Are Delivered

All sales are final. Due to the digital nature of our products, we do not offer refunds or cancellations once a Vehicle History Report has been successfully generated and delivered to the customer.

When Refunds Are Allowed

A refund will only be issued under the following circumstances:

• If you did not receive the report you ordered.
• If there is a technical issue on our end that prevents delivery of your report.

Non-Refundable Situations

• You change your mind after purchase.
• You ordered the wrong VIN or provided incorrect information.
• You are dissatisfied with the contents of the report once delivered (as all data is sourced from third-party databases and provided “as is”).

How to Request a Refund

If you believe you are eligible for a refund, please contact our support team at support@usautorecords.com within 7 days of purchase. Include your order number, VIN, and a description of the issue.

By using our services, you acknowledge that you've read and understood our refund policy.